Our refund and dispute policy is subject to the terms and conditions outlined in our service agreement or contract. Please refer to the relevant documents for detailed information regarding your rights and obligations.

We reserve the right to update or modify this policy at any time, with or without prior notice. Any changes will be effective immediately upon posting on our website or other communication channels.

By engaging our drywall and painting services, you agree to abide by the terms of this refund and dispute policy. If you have any questions or require further clarification, please don't hesitate to contact us. We appreciate your trust in London DRP and look forward to serving you with excellence.

We, London DRP strive to provide the highest quality drywall and painting services to our clients in Ontario. However, we understand that occasionally issues may arise, and we are committed to resolving them promptly and fairly. Our refund policy is as follows:

Quality Guarantee: We stand behind the quality of our workmanship. If you are unsatisfied with any aspect of our services, please notify us immediately so we can address your concerns.

Refund Eligibility: Refunds will be considered on a case-by-case basis. We will assess the situation and determine if a refund is warranted, taking into account the nature of the issue and any applicable contractual agreements.

Notification: To request a refund, please contact us within 30 days of the completion of the project. We may require additional information or evidence to assess your request.

Refund Process: If a refund is approved, we will process it promptly using the original method of payment, unless otherwise agreed upon. Refunds will be issued for the portion of services deemed unsatisfactory, as determined by our assessment.

Non-Refundable Fees: Please note that certain fees, such as consultation or administrative charges, may be non-refundable. This will be communicated to you before the commencement of services.

We aim to resolve any disputes in a fair and amicable manner, prioritizing open communication and mutual understanding. If you have a dispute regarding our drywall and painting services, please follow these steps:

Direct Communication: Contact us directly to discuss your concerns. We encourage open dialogue and will make every effort to address your issues satisfactorily.

Mediation: If a resolution cannot be reached through direct communication, we may suggest mediation by a neutral third party to facilitate constructive dialogue and find a mutually acceptable solution.

Legal Resolution: In the event that a dispute cannot be resolved through mediation, both parties may pursue legal recourse as permitted by Ontario law. Any legal action shall be conducted in accordance with the applicable laws and regulations of Ontario.

If you need to cancel the services we have agreed to provide you, please let London DRP know in writing at least 30 days before the work commences to receive a full refund, including deposit.

Any cancellations that occur within 30 days of the work commencing, will result in the forfeit of the deposit. Any materials purchased for the project will remain the property of London DRP.

If you cancel a project after work has commenced, you will be invoiced for any costs, including labour, materials, and administrative, incurred by London DRP for services rendered that go above the value of the deposit. You may also be invoiced for lost labour hours if another project cannot be scheduled during the time allotted for yours.

All data exchanged for the purpose of payments is secured by Jobber and their affiliates.

In the event of a data breach, the relevant authorities will be notified as well as any customers once it is verified they have been effected.

If the data breach occurs with Jobber or its affiliates, we will notify you once we have established which of our customers it has impacted.

London DRP respects your privacy and information. Any details shared with us remain confidential and will only be shared with relevant employees for the purposes of carrying out the contracted services. We will not sell or share your information with any other companies without your explicit written consent.

If your data is ever jeopardized, we notify the relevant authorities and inform you once we have assessed the extent of the data breach.